transforming agency operations from within.
objective.
In its fifth year, a social agency approached us to help them to take their business to the next phase of growth, focusing on brand, team planning and culture, client lifetime value and portfolio expansion and product offering.
solution.
Through workshop planning and delivery, we developed a strategic roadmap and actionable recommendations to help the agency achieve its next phase of growth, focusing on the following areas:
- strengthening the agency’s brand identity
- enhancing team planning and culture
- maximising client lifetime value
- expanding the client portfolio
- diversifying the product and service offering
Our transformational and operational excellence programmes vary each time with our clients. Our Insiders have worked on a ranging from brands to agency networks.
Are the experiences you’re providing to your teams, colleagues, and customers fully in sync with your brand’s DNA? It’s a vital question, as customer experience (CX) plays a pivotal role in reinforcing the strength of your brand and its delivery to achieve growth.
results.
At the end of the transformational project, together with the client and teams developed:
- clear and actionable brand strategy that enhanced market positioning
- defined team planning and culture initiatives that boost morale and performance
- increased client retention and revenue through improved lifetime value strategies
- understanding target audience and positioning, diversified product offerings with a clear plan for market entry
- final output: detailed roadmap guiding the agency over the next 1-3 years of growth